Blog Ian

Saturday, July 14, 2007

Good Customer Service Lives!

Every once in a very long while a company's customer service surprises you in a good way.

Radio Flyer, the maker of "little red wagons" since 1917, recently proved this to me. We bought Ian one of their Deluxe Steer & Stroll Trikes. These are pretty cool as they allow the parent to "co-pilot" the trike, steering it from behind.

This feature has helped us steer Ian out of traffic and away from gutters on numerous occasions -- although now, at 3.5 years old, he doesn't need much co-piloting and is almost ready to move up to a two-wheeler.

In any event, the gears in the front wheel went out a few months ago. I couldn't figure out how to open the wheel, let alone fix the gears and so I went to to buy a replacement part. I was prepared to purchase it, but I stumbled upon their warranty form. Truth be told, I couldn't remember exactly when I purchased it so I guesstimated a date. I really was not sure that our trike qualified, but I figured it didn't hurt to fill out the form. And Radio Flyer did not request any proof of purchase from me.

I really didn't expect much, but just a few days later a replacement part appeared on our doorstep. Radio Flyer had promptly shipped it to us at their expense. Amazing!

I attached it to our trike and Ian was mobile once again.

Thank you, Radio Flyer, for proving that some companies still stand behind their products!