Good Customer Service Lives!
Every once in a very long while a company's customer service surprises you in a good way.
Radio Flyer, the maker of "little red wagons" since 1917, recently proved this to me. We bought Ian one of their Deluxe Steer & Stroll Trikes. These are pretty cool as they allow the parent to "co-pilot" the trike, steering it from behind.
This feature has helped us steer Ian out of traffic and away from gutters on numerous occasions -- although now, at 3.5 years old, he doesn't need much co-piloting and is almost ready to move up to a two-wheeler.
In any event, the gears in the front wheel went out a few months ago. I couldn't figure out how to open the wheel, let alone fix the gears and so I went to RadioFlyer.com to buy a replacement part. I was prepared to purchase it, but I stumbled upon their warranty form. Truth be told, I couldn't remember exactly when I purchased it so I guesstimated a date. I really was not sure that our trike qualified, but I figured it didn't hurt to fill out the form. And Radio Flyer did not request any proof of purchase from me.
I really didn't expect much, but just a few days later a replacement part appeared on our doorstep. Radio Flyer had promptly shipped it to us at their expense. Amazing!
I attached it to our trike and Ian was mobile once again.
Thank you, Radio Flyer, for proving that some companies still stand behind their products!
Radio Flyer, the maker of "little red wagons" since 1917, recently proved this to me. We bought Ian one of their Deluxe Steer & Stroll Trikes. These are pretty cool as they allow the parent to "co-pilot" the trike, steering it from behind.
This feature has helped us steer Ian out of traffic and away from gutters on numerous occasions -- although now, at 3.5 years old, he doesn't need much co-piloting and is almost ready to move up to a two-wheeler.
In any event, the gears in the front wheel went out a few months ago. I couldn't figure out how to open the wheel, let alone fix the gears and so I went to RadioFlyer.com to buy a replacement part. I was prepared to purchase it, but I stumbled upon their warranty form. Truth be told, I couldn't remember exactly when I purchased it so I guesstimated a date. I really was not sure that our trike qualified, but I figured it didn't hurt to fill out the form. And Radio Flyer did not request any proof of purchase from me.
I really didn't expect much, but just a few days later a replacement part appeared on our doorstep. Radio Flyer had promptly shipped it to us at their expense. Amazing!
I attached it to our trike and Ian was mobile once again.
Thank you, Radio Flyer, for proving that some companies still stand behind their products!
